Return/Exchange Policy

We want you to be completely satisfied with your purchase. However, due to the nature of our products, we can only accept returns or exchanges under the following conditions:

1. Defective Products: If the product you received is defective or damaged, we are happy to assist you with a return or exchange. To initiate this process, we require that you provide a video of the unboxing of the product, which clearly shows the condition of the item upon arrival.

2. Conditions for Return/Exchange:

• The item must be in its original, unopened packaging.
• The request must be made within 7 days of receiving the product.
• The unboxing video is required to show that the product was damaged or defective upon arrival.

3. Non-Returnable/Non-Exchangeable Items: For health and hygiene reasons, once beauty products have been opened or used, they cannot be returned or exchanged unless defective.

4. Process for Returns/Exchanges:

• Contact our customer service team at [Customer Service Email] within 7 days of receiving your product.
• Include the unboxing video along with a description of the issue.
• Our team will review the request and assist you in processing the return or exchange.

We reserve the right to deny any return or exchange that does not meet the above conditions.